Safety Consulting & Training Services
Accidents are unplanned and unexpected events that cause injury, property damage, and/or financial loss in the workplace. Incidents or “near misses” don’t result in loss, but have the potential to do so.
Ideally, safety programs focus on preventing accidents and incidents, but if one occurs, have an accident investigation procedure ready and train your employees how to use it. Investigate ALL accidents and injuries; the severity determines the extent of the investigation. Handled properly, accident investigation helps you look at problems, solve them, improve your safety programs, and prevent future accidents.
Accident investigation should prevent recurrence. Adhering strictly to fact finding in a neutral, non-confrontational manner identifies the true attitudes, behaviors, and other factors that led to the problem. Analyzing facts and asking a neutral “why” question helps find the root cause of the accident. For example, if employee error caused the accident, dig further to determine why the employee made the error.
Accident investigation should not be used to blame, punish or exonerate workers and managers; true facts will not emerge in this environment. If you investigate an accident just to complete paperwork and satisfy insurance requirements, you will erode confidence in the system and you won’t achieve your goal of prevention and loss reduction.
A supervisor in the affected area is the best person to conduct an investigation because they are most familiar with the tools, equipment, and people involved. Experts in equipment, outside agencies, and other technical resources may also be needed.
Basic tips on how to start your investigation:
Start your investigation by securing the scene, placing equipment out of service if necessary, and taking photos.
Interview victims and witnesses.
Collect evidence and records and document your observations.
Find the contributing factors to determine the accident’s root cause.
Document the recommended corrective actions, the people assigned to complete them, and a due date for completion.
Why Choose Costello Safety Consulting, LLC?
Our investigators have performed hundreds of investigations.
We are recognized throughout the industry as leaders in this field.
Our investigation process requires no licensing fees or other such costs. We use commonly available and well-known analytical tools that we have customized to be more effective and efficient.
We have a hotline staffed 24 hours a day to ensure that you have immediate, DIRECT access to a lead investigator day or night.
Our investigators are also our instructors. We can train your employees to perform incident investigations and coach them in person or by phone or email once they begin to use their skills. We offer several public courses each year, but many of our clients bring us onsite to train their employees using their site-specific procedures and scenarios.
Our clients are so satisfied with our training that they use us to investigate their incidents and perform real-time coaching of their previously trained employees during the actual investigation.